Be sure to read all this section. Step 1. , Step 2., and Step 3.
Email us First: return@howrecovery.com describing the problem as it is discussed in Step 1., Step 2., and Step 3. Once we have received your email (with a phone number to contact you) we will give you instructions on what to do. Customer service is very important to us.
1. How do I handle a return?
Return it to the Customer Service address on the packing slip:
Customer
Service
7571 Farm Road 1035
Purdy, Mo 65734
Write the Order ID number on the outside of the box, it is VERY important that this number appear on the outside so I can be sure to give credit to the correct customer.
Remember to contact us first: return@howrecovery.com in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective. Read below for the policies on different types of returns.
2. Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us at return@howrecovery.com immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 10 days of receipt of merchandise.
3. Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 10 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 10 days.
Merchandise must be returned in it's original inner packing and must be in re-saleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
Please contact Customer Service, howrecovery@aol.com, for return authorization before returning merchandise.
If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded. You can verify you have a correct address for your customer by checking it on the US Postal Service address verification webpage.